Sales & Refund Policy

Last updated: July 2026

This policy explains how payments, delivery, and refunds work for digital products (guides, checklists, toolkits) and consulting services purchased through this website.

Payment Processing

All payments are processed securely through Stripe. Host Grow Your AZ never sees or stores your full card number — Stripe handles that directly under its own security standards. See our Privacy Policy for more on how payment data is handled.

Digital Guides & Toolkits (Preorders)

Guides in our Digital Resource Library marked "Preorder Now" are not yet available for immediate download. These titles are in production, so purchasing one is a preorder: your payment is collected at checkout today, and the finished guide is delivered automatically by email — to the address you used at checkout — on the delivery date shown for that guide at checkout: August 31, 2026. This applies to every preordered title, including all three guides in the STR Launch Bundle. Titles listed under "Coming Soon" are not yet available for purchase and no payment is collected for them.

• Delivery date: Preordered guides are delivered by email on August 31, 2026, the date shown for that guide at checkout. This is a firm shipment date, not an estimate.
• If delivery is delayed: If we cannot deliver by your guide's stated delivery date, we will notify you by email before that date, give you a revised delivery date, and offer you the choice of accepting the new date or cancelling for a prompt full refund. If you do not respond to a delay notice, we will refund your purchase.
• Right to cancel a preorder: You may cancel your preorder for any reason and receive a full refund at any time before your guide is delivered. Email hostgrowthataz@gmail.com with the name on your payment and we'll process it promptly.
• Founder pricing: Some guides are offered at a reduced preorder price that increases on release. Where a price is shown as taking effect "after August 31," the reduced price is available only until August 31, 2026, and that is the price the guide will be offered at once it is released. The Photography Playbook, Guest Psychology Playbook, Revenue Workbook, Direct Booking Playbook, and Owner KPI Dashboard are offered at their standard price and that price will not increase on delivery. The price you pay is always the price shown at checkout at the time of purchase.
• License: Purchasing a guide gives you a personal-use license for your own properties or business. Guides may not be resold, redistributed, or shared outside your own household or business without written permission.
• Refunds after delivery: Once your guide has been delivered, sales are final. Guides share strategies and checklists that produce results only when applied — outcomes depend on your property, market, and how closely you follow them, so we can't offer refunds based on results achieved (or not achieved) after delivery.
• Technical issues: If your guide doesn't arrive on the delivery date, arrives to the wrong inbox, or you were charged in error (e.g. duplicate charge), contact us and we'll fix it promptly or refund you.

Consulting Services & Strategy Sessions

• Booking: Paid sessions and packages are confirmed once payment is received. Scheduling details are arranged directly by email.
• Rescheduling: Sessions can be rescheduled at no charge with at least 24 hours' notice.
• Cancellations: Cancellations made more than 48 hours before a scheduled session are eligible for a full refund. Cancellations inside 48 hours may be credited toward a future session at our discretion, rather than refunded, since that time was reserved specifically for you.
• No-shows: Missed sessions without notice are not eligible for a refund or credit.

Pricing

Prices are listed in USD and may change at any time. The price you pay is the price shown at checkout at the time of purchase.

Disputes & Chargebacks

If something isn't right, please email us first — most issues can be resolved quickly and directly. Filing a chargeback without contacting us first can delay resolution and may affect access to future purchases.

Contact

Questions about a purchase can be sent to hostgrowthataz@gmail.com.